IT help and support

Hours, contact info and resources to get support with your assigned equipment classrooms and equipment loans.

Get help

In-person: 360 Cunz Hall, 8 a.m. to 5 p.m.
Call: 614-688-4357 (HELP), option 3, available 24/7
Online support via self-service: https://go.osu.edu/it 
Email: servicedesk@osu.edu

Self-service resources

  • Onboarding and operational resources
    CPH uses Managed IT Services (MITS) to support the college's information technology needs. Learn more about what to expect with your university device, how to make requests, how files are backed up and what a standard workstation includes.
  • Self Service overview
    A three-minute tour of the IT Service Desk Self Service dashboard.
  • How to submit a ticket to IT
    In three minutes, learn how to submit a ticket for help from the IT Service Desk.
  • How to order services
    Learn how to order a variety of services are available to order from the IT Self Service Dashboard, including software, access to systems, equipment, and data storage in — you guessed it — three minutes.
  • How to request loaner equipment
    If you need to temporarily use an OTDI device, you can make a request through the Self Service catalog. This is a common request for events, special projects and a temporary change in work location.

Classroom support

Classroom Support manages classroom technology. The Classroom Helpline will provide rapid response to urgent environmental or technological failings within the classroom. Faculty may also schedule staff for on-site technology assistance or instruction. For classroom support, equipment loan and software installation requests, contact classroom services.

Classroom equipment loans

Additional classroom technology is available to The Ohio State University community for instructional use and can be checked out at our offices in 030 Enarson Classroom Building.

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