Jennifer Hefner, PhD

Associate Professor

Jennifer Hefner, PhD

Public Health is the lens through which I view the challenges and opportunities facing society. The goal of my teaching and scholarly work in the field of health services research is to improve public health - promote and protect the health of people and the communities in which they live. My position in a college of public health is central to this mission as it allows me to focus on the public health impact of my work and facilitates connections to public health practitioners and the community.


1841 Neil Ave.
200B Cunz Hall
Columbus, OH 43210


hefner [dot] 48atosu [dot] edu



Dr. Hefner is an associate professor in the Division of Health Management and Policy. She received both her Master of Public Health and PhD in health services organization and policy from the University of Michigan. Her research focuses on applying management and organizational theories to the study of the implementation and dissemination of healthcare and social services programs. Currently, Dr. Hefner is working on projects related to 911 response to mental health crisis, food insecurity among diabetic patients, virtual teams for first episode psychosis treatment, medication treatment for opioid use disorder, and Ohio Medicaid’s Next Generation Managed Care program. Her work has been funded by grants from the NIH (NIA and NIDDK), the Robert Wood Johnson Foundation, the Ohio Department of Medicaid, and the Ohio Department of Mental Health and Addiction Services. Dr. Hefner teaches in the CPH MHA program and is also the editor of the annual book series Advances in Health Care Management.

management practices, clinical informatics, program evaluation, dissemination & implementation science

PhD, Health Services Organization and Policy, College of Public Health, University of Michigan
MPH, Health Policy, College of Public Health, University of Michigan
BA, Psychology, Ohio Wesleyan University

Hefner, JL, Sieck, CS., Walker, DM. 2022. Patient and physician perspectives on training to improve communication through secure messaging: Clarifying the rules of engagement. Health Care Management and Review, 47(1) 3-11. DOI: 10.1097/HMR.0000000000000279.

Hogan, T.H.; Maurer, N; Stephens, L.; Hefner., J.L. 2022. A framework for institutional policies and practice environments of NP primary care models: A cross-case analysis. Health Care Management Review. Epub ahead of print. DOI: 10.1097/HMR.0000000000000344
Walker DM, Hefner JL, DePuccio MJ, Garner JA, Joseph JJ, Headings A, Clark A. 2022. Approaches for Overcoming Barriers to Cross-Sector Data Sharing. The American Journal of Managed Care 11th Annual Health Information Technology Special Issue. 28(1): 11-16.
Hefner, JL, Hogan, TH, Opoku-Agyeman, W, Menachemi, N. 2021. Defining safety net hospitals in the health services research literature: a systematic review and critical appraisal. BMC Health Services Research. 21(278).
Hefner, JL, MacEwan, SR, Biltz, A., Sieck, CJ. 2019. Patient Portal Messaging for Care Coordination: A Qualitative Study of Perspectives of Experienced Users with Chronic Conditions. BMC Family Practice. 20(1):3. PMID: 31053063.
Hefner, JL, Fareed, N, Walker, DM, Huerta, TR, McAlearney, AS. 2019. Central Line Infections in U.S. Hospitals: An exploration of variation in central line device days and infection rates across hospitals that serve highly complex patient populations. American Journal of Infection Control. 47(8):1032-1034. doi: 10.1016/j.ajic.2018.12.001.
Selected Books:
Shortell, S, Burns, RL, Hefner, JL, Eds. 2022. Responding to the Grand Challenges in Health Care via Organizational Innovation: needed advances in management research. Advances in Healthcare Management annual serial. 21th Edition, Emerald Press. In production.
Hefner, JL, Nembhard, IM, Eds. 2021. The Contributions of Health Care Management to Grand Health Care Challenges. Advances in Healthcare Management annual serial. 20th Edition, Emerald Press. Available at:
Hefner, JL, Al-Amin, M, Eds. 2020. Transforming Health Care: A Focus on Consumerism and Profitability. Advances in Healthcare Management annual serial. 19th Edition, Emerald Press.