Jennifer Hefner, PhD

Assistant Professor

Jennifer Hefner, PhD


1841 Neil Ave.
200B Cunz Hall
Columbus, OH 43210
Phone: 614-292-6813

Professional Overview

Dr. Hefner is an assistant professor in the Division of Health Management and Policy and a CATALYST core faculty member. She received both her Master of Public Health and PhD in health services organization and policy from the University of Michigan. Her research focuses on applying management and organizational theories to the study of healthcare transformation in hospital settings. Currently, Dr. Hefner is working on understanding management strategies that are effective in reducing healthcare-associated infections, evaluating healthcare quality measures and studying the impact of patient portals on healthcare workflow.

Areas of Research and Study

management practices, healthcare quality metrics, clinical informatics


PhD, Health Services Organization and Policy, College of Public Health, University of Michigan
MPH, Health Policy, College of Public Health, University of Michigan
BA, Psychology, Ohio Wesleyan University

Selected Publications

Hefner, JL, Sieck, CS, McAlearney, AS. Training to Optimize Collaborative Use of an Inpatient Portal. 2018. Applied Clinical Informatics. 9:558-564. doi: 10.1055/s-0038-1666993.

Gray, DM 2nd, Hefner, JL, Nguyen, M, Eiferman, D, Moffatt-Bruce, SD. 2017. “The Link Between Clinically Validated Patient Safety Indicators and Clinical Outcomes.” American Journal of Medical Quality. 32(6):583-590. doi: 10.1177/1062860616683014
PMID: 27940883

Walker, DM, Hefner, JL, Sova, L, Hilligoss, B, Song, P, McAlearney, AS. 2017. “Implementing ACOs: Lessons from a Qualitative Analysis of Four Private-Sector Organizations.” Journal of Healthcare Management. Nov/Dec; 62(6):419-431. doi: 10.1097/JHM-D-16-00021

Hefner, JL, Sieck, CJ, Walker, DM, Huerta, TR, McAlearney, AS. 2017. “System-Wide Inpatient Portal Implementation: Survey of Health Care Team Perceptions.” JMIR Medical Informatics. 5(3):e31 doi: 10.2196/medinform.7707

Sieck, CJ, Hefner, JL, Schnierle, J, Florian, H, Agarwal, A, Rundell, K, McAlearney, AS. 2017. “The Rules of Engagement: Perspectives of Experienced Ambulatory Patient Portal Users.” JMIR Medical Informatics. 5(3):e13. doi: 10.2196/medinform.7516

Moffatt-Bruce, SD, Hefner, JL, Mekhjian, H, McGee, JL, McAlearney, JS, Latimer T, Ellison, C, McAlearney, AS. 2017. “What is the Return on Investment for Implementation of a Crew Resource Management Program at an Academic Medical Center?” American Journal of Medical Quality. 32(1):5-11. PMID: 26419392

Hefner, JL, Huerta, TR, McAlearney, AS, Barash, B, Latimer, T, Moffatt-Bruce, SD. 2017. “Navigating a Ship with a Broken Compass: The Problems with Using Administrative Data to Measure Patient Safety.” J Am Med Inform Assoc. 24(2):310-315

Sieck, CJ, Hefner, JL, Wexler, R, Taylor, CA, McAlearney, AS. 2016. “Why do they do that? Looking beyond typical reasons for non-urgent ED use among Medicaid patients.” Patient Experience Journal. 3(2): 22-30.

Hefner, JL, Hilligoss, B, Sieck, C, Walker, DM, Sova, L, Song, P, McAlearney, AS. 2016. “Meaningful Engagement of ACOs with Communities: The New Population Health Management.” Medical Care. 54(11):970-976.

Selected Books and Chapters:

Hefner, JL, Huerta, TR, McAlearney, AS, Eds. 2014. Advances in Health Care Management: Population Health Management in Health Care Organizations. 16th Edition, Emerald Press.

Hefner, JL, McAlearney, AS. 2018. Improving Quality in Healthcare Organizations. In Shortell and Kaluzny (ed.). Healthcare Management: Organization Design and Behavior.