OCIO IT Help and Support

Contact Information


Call for immediate assistance 24/7
614-688-4357 (HELP)

Get online support via self-service 24/7

servicedeskatosu [dot] edu

OCIO IT office
360 Cunz Hall
Hours: 8 a.m. – 5 p.m.
Visit the kiosk in 360 to submit requests. Click here to view a quick guide on how to use the kiosk.

Other Resources:

Check the OCIO System Status page for known outages and incidents
Self Service portal – request support and order services
Guidelines and instructions for loaner devices
Install CrashPlan: http://ocio.osu.edu/KB05500
Skype for Business 

Migrating to OCIO Services

As devices within CPH are migrated to OCIO services (i.e. the BCD active directory), several changes will occur. This includes file share, printing, and Local Administrative Privileges. You can review details regarding those changes at the following link: http://go.osu.edu/CPHdetails.

Software Services guidelines:

The IT Service Desk team can assist with ordering university site licensed software or you can use the Order Services tool in Self Service. For more information on the university licensed software that is available and how to order it, click here to visit the Service Catalog on the Self Service portal. Unique software requests that are not part of a university license will need to go through your Division Coordinator. After you have received approval for the request, the Service Desk team can install the software for you. If you are unsure which category your software needs fall into, don’t hesitate to reach out to the Service Desk to help guide you.

Software that is purchased needs to be updated and maintained. The OCIO team regularly patches most software and can help with updates upon request. If you need an updated software version, please submit a request through Self Service.  The OCIO does not maintain software licenses or keep an inventory of those licenses.