Office of Technology and Digital Innovation (OTDI) IT Help and Support

Contact Information

https://it.osu.edu/help

Call for immediate assistance 24/7: 614-688-4357 (HELP) option 3 
Online support via self-service: https://go.osu.edu/it 
Email: servicedesk@osu.edu

Follow the MITS news feed on IT@OSU for recent updates, the latest news and important information regarding MITS. 

OTDI IT office

360 Cunz Hall 
Hours: 8 a.m. – 5 p.m.

Resources

Find resources on how to use your OTDI-managed device, install software, back up files, make requests and more.

Check the OTDI System Status page for known outages and incidents.

Learn more about how to use Self Service by accessing the training modules: Self Service Overview, Submitting a Ticket and Ordering Services.

If you need to temporarily use an OTDI device, you can make a request through the Self Service catalog. This is a common request for events, special projects and a temporary change in work location. View instructions on how to request loaner equipment.

Classroom Support

Classroom Support manages classroom technology. The Classroom Helpline will provide rapid response to urgent environmental or technological failings within the classroom. Faculty may also schedule staff for on-site technology assistance or instruction. For classroom support, equipment loan and software installation requests, contact classroom services.

Contact Information

Classroom Services:

Equipment Loan

Additional classroom technology is available to The Ohio State University community for instructional use and can be checked out at our offices in 030 Enarson Classroom Building.

CPH IT Equipment Policy

The College of Public Health provides a MITS device package to each faculty and college administrative staff member upon hire. These devices are provided through the college’s Managed IT Services (MITS) agreement and funded centrally by the college. Devices for research staff are provided at the supervisor’s request and must be funded by faculty start-up, release time, or grant funds. MITS device packages can be reviewed here. 

Faculty members may choose to purchase a custom device (A device that isn’t on the list above) or purchase additional devices and equipment with start-up, discretionary, or grant funds (if permitted on the grant). All IT equipment selections must be made in partnership with the Office of Technology and Digital Innovation (OTDI) and be approved by the college’s Business Office and Research Office (if grant funded) prior to purchase. OTDI will provide initial and ongoing IT support to both standard and custom devices. 

MITS device packages are eligible for refresh every 4 years from the original deployment date. A refresh includes a new device, new monitors, and a new docking station (if applicable). Refreshes are included in the college's MITS agreement. Custom devices and devices provided to research staff and individuals who are not classified as college administrative staff are refreshed upon request and funded by start-up, release time, or grant funds. 

Devices can be requested by contacting the IT ServiceDesk as noted below: 
https://it.osu.edu/help
Call for immediate assistance 24/7: 614-688-4357 (HELP) option 3 
Online support via self-service: https://go.osu.edu/it
Email: servicedesk@osu.edu 
In-Person: 360 Cunz Hall from 8 a.m. - 5 p.m. Monday - Friday