Office of Technology and Digital Innovation (OTDI) IT Help and Support

Contact Information

Call for immediate assistance 24/7: 614-688-4357 (HELP) option 3
Online support via self-service:
Email: servicedeskatosu [dot] edu

Follow the MITS news feed on IT@OSU for recent updates, the latest news and important information regarding MITS. 

OTDI IT office

360 Cunz Hall
Hours: 8 a.m. – 5 p.m.


Find resources on how to use your OTDI-managed device, install software, back up files, make requests and more.

Check the OTDI System Status page for known outages and incidents.

Learn more about how to use Self Service by accessing the training modules: Self Service Overview, Submitting a Ticket and Ordering Services.

If you need to temporarily use an OTDI device, you can make a request through the Self Service catalog. This is a common request for events, special projects and a temporary change in work location. View instructions on how to request loaner equipment.

Classroom Support

Classroom Support manages classroom technology. The Classroom Helpline will provide rapid response to urgent environmental or technological failings within the classroom. Faculty may also schedule staff for on-site technology assistance or instruction. For classroom support, equipment loan and software installation requests, contact classroom services.

Contact Information

Classroom Services:

  • Email: classroomhelpatosu [dot] edu
  • Phone: 614-688-4357 (HELP) option 4
  • Office Address:
    Enarson Classrooms 30
    2009 Millikin Road
    Columbus, OH 43210

Equipment Loan

Additional classroom technology is available to The Ohio State University community for instructional use and can be checked out at our offices in 030 Enarson Classroom Building.